Q1. Will I order a Custom Rig Will I get the machine assembled or individual parts shall be sent?
We shall assemble the PC, install Windows Trial version and all drivers before dispatching the machine.
Q2. Will you update the Latest Bios of the motherboard before sending?
Yes we update the motherboard with the latest Bios
Q3. Will you install all drivers before sending machine ? will these drivers be latest ?
Yes we shall be installing latest drivers .
Q4.Do you test the machine before sending ? What kind of test do you perform and how many hours ?
We test the machine for 7-10 hours before sending it out to you. We run tests like 3d mark, Furnmark which would put full load on graphics card and CPU so that we can check the maximum temperature it reaches . After this, the machine is put to a vibration test which ensures that there is nothing loose inside.
Q5. Can I come and buy product from your office ?
Please check Kryptronix.in for any of our products and services. Although a customer can visit and directly buy from our office.
Q6. How many days would you take for the build, test the machine once you get the order ?
It depends on the pending orders. Generally we take 2-3 working days to dispatch the machine, after building and testing the machine.
Q7. Why no 24 Hours technical support. ?
24 hour support sounds amazing, but in reality it is sure a disappointment. A highly qualified technician will not work at odd hours (read as 4 am) on telephone support. We believe that every interaction that you do have with our technical guys should be of higher quality with the aim to resolve your problem and not read off some mindless script.
Q8. How can I leave comments or leave feedback about Kryptronix.in ?
Simply drop an email to “support@kryptronix.in”
Q9. What will happen if the material if the material received get damage , lost in transit ?
All our shipments are fully insured for damage, loss, natural calamity and accident. You just need to make a video while opening the pack. If anything is found to be damaged in transit then we shall replace the same . If the shipment is lost in transit then we shall send you a new product .So you are a 100% safe.
Q10. What is the procedure for getting a replacement if the shipment gets damage in transit ?
ou just need to send us a video while opening the package which clearly shows that the damage is done in transit. Once verified, we shall send a replacement.
Q11. Which courier company do you use?
We use some of the best courier companies, FedEx, Blue Dart , Delhivery, Express Bees, etc., depending upon your location for shipping the material.
Q12. What will happen if the packing is empty or there is a wrong product inside?
Please make sure you make a video while opening the box. This works as a proof of a discrepancy during transit and helps us ensure we can take corrective measures right away.
Q13. Do I need to keep the packing material safely?
Yes, you are advised to keep the packing and the box with you. Just in case we need to pick up your machine / component for warranty then this shall be required.
Q14. How can I claim warranty if something goes wrong?
Our invoice shall mention all components with their respective serial numbers and warranty tenure. In case something goes wrong, you have two options –
(I). You reach out to us, we shall assess the fault though video call and remote access and arrange for a pickup of the component and drop the same after repair/replacement. This service shall be available to you for free till 2 years.
(II) You can take the faulty component to any service center which is near to you and have it repaired/replaced. Our invoice is valid all across the country.
Q15. What is the support from your side?
Our invoice shall mention all components with their respective serial numbers and warranty tenure. In case something goes wrong, you have two options –
(I). You reach out to us, we shall assess the fault though video call and remote access and arrange for a pickup of the component and drop the same after repair/replacement. This service shall be available to you for free till 2 years.
(II) You can take the faulty component to any service center which is near to you and have it repaired/replaced. Our invoice is valid all across the country.
Q16. Will I get the warranty card of all the components Or I depend on you to claim the warranty or can I go to service Centre directly also ?
Our invoice with serial number shall be valid to claim warranty from any service center, since, we do not get warranty cards for any components these days.
Our invoice, and the warranty on the components is valid all across the country. You can take it to any service center near you and claim the warranty.
Q17. Are the price mentioned on the website including GST?
All prices mentioned on Kryptronix.in, are inclusive of GST and any other taxes mandated by the government
Q18. Do you have EMI Option?
EMI is available through Credit cards of all leading banks.
Q19. Can you discount on the prices?
Kryptronix.in has some of the best prices and are continuously updated from our end. Discounts and offers are handled by Kryptronix.in and are updated time to time. Please check the rates before going ahead with any payments.
Q20. Is Your Payment Gateway Sever Secure?
We have integrated the best-in-class payment gateways to ensure your payment experience remains safe.
PAN India Shipping
Delivery on every order across India.
Credit/Debit Card EMI Available
Shop Now, Pay Later with Card EMI!
Live PC Builds.
Life Time Technical Support.
Businesses Can Reclaim GST.
Contact us for a Quote and expert Advice.
